Terms and Conditions

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Exhibiting for a show

​1. Applying to Exhibit:

1.1. To take part as an exhibitor you must request an application form.

1.2. Applications are emailed out the first Monday after a show.

1.3. Applications are sent at our discretion.

1.4. We have a maximum of 20 exhibitors per show.

1.5. We have a waiting list of exhibitors for each show, who are sent applications as they near the top of the list.

1.6. The applications must be completed and returned to Crystal Show Online organisers by the deadline in the application.

1.7. Requesting an application does not guarantee you to receive an application form.

1.8. Completing an application form does not guarantee you a place as an exhibitor.

1.9. We reserve the right to reject your application form without notice or reason.

1.10. Exhibitor spaces are allotted on a first-come, first-serve basis, based on the time we receive the application form, via email.

1.11. We have a reserves list that is structured on a first-come, first-serve basis, based on the time we receive the completed application form.

1.12. To be considered as an exhibitor or added to the reserves list, you must complete an application for each show.

1.13. Any exhibitor found to be selling fake items, with or without their knowledge, will be removed from exhibiting and banned from all future shows. 

1.13.1 As an exhibitor it is your responsibility to ensure the items you are selling are genuine. You must be able to provide proof if questioned about the source and genuineness of your items.

1.14. Any verbal, written or physical abuse of the Crystal Show Online team or exhibitors will not be tolerated and may result in the immediate termination of exhibiting and banning of future shows.

1.15. We operate a three strike policy in relation to breaking the terms and conditions. Any decisions to remove exhibitors are made at our discretion and can be made without reason or warning. We reserve the right to waive the three strike policy at our discretion.

​2. Exhibitors Fee:

2.1. The exhibitors' fee is £30 per show. This fee may be changed at our discretion and without prior warning.

2.2. A payment request will be sent to confirm acceptance of your application.

2.3. Confirmation to exhibit will be sent once payment has been made in full.

2.4. Not adhering to the terms and conditions may result in removal from exhibiting without the return of your exhibitors’ fee.

​3. The Stand:

3.1. Your stand must not exceed 180cm x 75cm.

3.2. You may use ONE display case with a maximum of TWO layers.

3.3. You must have NO more than 50 items on your table.

3.4. All items for sale must be clearly visible in the video.

3.5. All items must be clearly labelled and legible, with at least a product/item number and price.

3.6. In the case of synthetic or manmade items, these must be clearly labelled and identified in the video, as synthetic.

3.7. Any enhancements or repairs must be mentioned otherwise the item can not be listed for sale.

​4. Teasers/ Previews:

4.1. No selling is permitted on the teasers or outside of the live show hours. If any sales are made, your stand will be removed from exhibiting.

4.2. Teaser images may be combined and made into a video.

4.3. Teasers for Saturday will be posted as received, prior to the Friday before the show.

4.4. The teaser for Sunday will be posted on Saturday, once the show has closed.

4.5. The images for the Saturday teaser must be sent to support@crystalshowonline.com no later than 5pm on Wednesday prior to the show.

4.6. The images for the Sunday teaser must be sent to support@crystalshowonline.com by 5pm on the Friday prior to the show.

4.7. If there are not enough teasers received for Sunday, individual images will need to be uploaded to the group, ready for approval.

5. The Video:

5.1. Videos must be a minimum of 3 minutes and a maximum of 6 minutes.

5.2. Videos must not exceed more than 1GB due to Facebook regulations.

5.3. Videos may be landscape (16:9) square (1:1) or portrait (9:16).

5.4. Any music used within the videos must be supported under a creative commons or royalty-free licence. It is the responsibility of each exhibitor to ensure they have a legal right to use the music. Any exhibitors found to not have the right to use the music will be removed from exhibiting immediately.

 

6. The Post:

6.1. Each post must contain a video and a maximum of 20 supporting images.

6.2. Each post must contain a full price list, which is clear and legible. This must state the item number, item and price.

6.3. The price list should be uploaded as an image(s) on the post. This may be as more than one image and does not count towards the 20 supported images.

6.4. The text for the post must clearly outline payment and shipping details.

6.5. Shipping rates must correspond with UK rates and shipping outside of the UK.

6.6. Videos for the Saturday must be uploaded by 5pm (GMT), the Thursday prior to the show.

6.7. Videos for the Sunday must be uploaded by 5pm (GMT), the Friday prior to the show.

6.8. You may include a link to your website within the post.

6.9. You must not direct traffic away from the show intentionally, nor are you allowed to direct traffic away from other exhibitors to benefit yourself.

7. Completion of Transactions and Damages:

7.1. If an item is received damaged or broken, you (the seller) are responsible for resolving this matter.

7.2. It is at your discretion as to whether you offer an exchange or refund, however, if an adequate service is not provided for such issues, we reserve the right to remove you from exhibiting until the matter is resolved.

7.3. All items must be shipped in a timely manner, if not and without good reason; we reserve the right to remove you from the Crystal Show Online Group until a satisfactory solution has been achieved. We recommend you send items via a tracked service.

8. Facebook Post Procedures:

8.1. Under no circumstances are competitions permitted. If you run a competition your video will not be approved and you will lose your place.

8.2. Discounts, promotions and/or sales cannot be offered without the prior approval of an admin, however, if it becomes an issue that they are being used to draw sales to your stand and deter other stands, the option for discounts will be removed.

8.3. If you are seen to be using discounts in a negative way or to take sales from another seller, you will have your video stopped for the day.

8.4. You are allowed one post per day. You can post further videos and images in the comments to respond to customer queries, but extra posts featuring videos and images will not be approved to the group or page.

8.5. You must be active during show hours (10am-6pm GMT). If you are late to the show, or seen to not be responding to customers in a timely manner, your video will be stopped until this matter is resolved. If this persists, you will be unable to continue exhibiting.

8.6. Any verbal, written or physical abuse to our exhibitors is not permitted and will result in the immediate removal and banning from the group. 

8.6.1. Any abuse towards exhibitors must be immediately reported and brought to the attention of the admins and sufficient evidence must be provided before further action can be taken. You are not permitted to remove any abusive comments, without first bringing it to the attention of the admins. 

8.6.2. Admins must be given sufficient time to fully investigate any abusive claims, with the conclusion of admin being final. This must not be reported to Facebook before the admins' have had time to investigate, or without their suggestion as this risks the group being shut down by Facebook. If you are found to have reported the group or member to Facebook before the admins have had a chance to investigate, you will be temporarily removed from the group, pending a full investigation.

8.6.3. Unnecessary reporting of the group or members of the group will result in your immediate removal from the group and banning from future shows.

8.6.4. The results of an abusive investigation are final and not up for discussion. 

8.6.5. We (CSO) reserve the right to remove any member or exhibitor from the group indefinitely, without prior warning, discussion or reason.

8.6.6. We (CSO) are not responsible and cannot be held liable for any verbal or written abuse that occurs outside of the group (www.facebook.com/groups/crystalshowonline). This includes any contact through Facebook Messenger, on shared posts outside the group or any other social media or communication platform. If comments or posts within the group are removed before an admin has seen them, or without sufficient evidence (timed and dated screenshots) being provided to the admin, we are not responsible and cannot be held liable, as we are then unable to fully investigate the matter. We will, however, take any action we feel necessary to protect our members and exhibitors.

9. Marketing for Exhibitors:

9.1. How we will market you:

9.1.1. Included in your fee are a number of advertising and marketing opportunities.

9.1.2. You may be featured on our website at www.crystalshowonline.com along with a logo and a brief description of what you sell. This will link to your online shop, or social media depending on your preference. (You are required to complete this  information as part of your application form.)

9.1.3. If you wish to remain on the website, this can be arranged at an additional fee, please see 'promotion' below.

9.1.5. You will be marketed and have your social media accounts linked to various posts across the Crystal Show Online Facebook Page, Facebook group and Instagram, but are required to provide us with images to enable this.

9.1.5.1 If no images are provided, you will not be marketed by the show.

9.1.6. We will run paid advertisements to increase awareness of the Facebook group.

9.2. How you will market us:

9.2.1. You will be able to share images from our Facebook page to market the show.

9.2.2. You will also be required to ‘tag’ the group in posts where the show is mentioned. Information on how to do this is provided within the marketing pack.

9.2.3. You will be able to post one of your videos from the weekend on your company Facebook page to allow us to link to the video on the website. You are permitted to accept sales from this video and are encouraged to leave it up and running.

9.2.4. You may go above and beyond to promote the show, this is your choice. The more marketing we do collectively, the larger the customer base will be in the group.

 

Marketing

1. We reserve the right to use images and videos provided to market the event. By completing the application form you are agreeing to the use of your images, logo and videos.

2. We reserve the right to run competitions to market the event. All competitions are at the discretion of the Crystal Show Online. We reserve the right to remove or cancel them at any time, without prior notification.

3. You will be able to add one of your videos to your company Facebook Page once the show has closed at 6pm on Sunday. This video will enable you to receive sales, but could also be used on the website to promote you and your company.

 

Promotion

1. We offer the option of promotion for companies. You do not have to exhibit in a show for this promotion.

1.1. Promotion is different to the marketing offered for exhibitors. Any marketing for the show is explained here.

1.2. You will be required to complete an application form, which must be completed and returned before we consider promoting you on our page.

1.3. Requesting an application does not guarantee you to receive an application form.

1.4. Completing an application form does not guarantee you a place for promotion.

1.5. We reserve the right to reject your application form without notice or reason.

1.6. Promotional spaces are allotted on a first-come, first-serve basis, based on the time we receive the application form, via email.

1.7. You must complete an application for each month you wish to be promoted.

1.8. Any verbal, written or physical abuse of the Crystal Show Online team or other promotional companies will not be tolerated and may result in the immediate termination of exhibiting and banning of future shows.

1.9. We operate a three strike policy in relation to breaking the terms and conditions. Any decisions to remove exhibitors are made at our discretion and can be made without reason or warning. We reserve the right to waive the three strike policy at our discretion.

2. The cost for promotion is £20/month. This fee may be changed at our discretion and without prior warning.

2.1. This fee entitles you to a month of promotional opportunities, run on a calendar month basis (i.e. starting on the first day of each month, and ending on the final day of each month).

2.1.1. All payments for the next month must be received in full no later than the 25th of each month to be featured in the following month. Payments received after this date will entitle you to promotion for the following month. For example, if you submit payment before midnight on 25/01/2022 you will be promoted during February 2022. However, if the payment is received after midnight on 25/01/2022, you will be entitled to promotion during March 2022.

2.2. All fees must be paid in full before any promotion may occur.

2.3. You will be emailed an invoice, which is to be settled in full upon sending. 

2.4. Not adhering to the terms and conditions may result in removal from being promoted without the return of your fee.

2.5. This fee entitles you to social media and website promotion, per the following terms. 

3. Social Media Promotion

3.1. You will be entitled to no more than 5 posts a month, to prevent the over-saturation of one company and to provide a fair opportunity to all businesses. 

3.1.1. You will be required to provide sufficient images or videos, plus supporting copy for each post at least 5 working days before you would like it to be published.

3.1.2. This is to be emailed to support@crystalshowonline.com along with a requested publish date. Confirmation of receipt and the date it will be published will be emailed back to you. In the event that the requested date is full, you will be informed and available dates will be provided for your choosing.

3.1.3. Posts will be published at optimal times throughout the day, as determined and interpreted based on the marketing statistics for each platform.

3.1.4. It is at our discretion what we choose to post on our Instagram page each day, as we are limited to 1 post per day. You do not pay to be featured on our Instagram page, only our Facebook Page organically (unpaid- not including paid advertising).

3.1.5. Any materials provided may be retained and used for future marketing purposes for the Crystal Show Online. By completing your application form you are agreeing to the right for the Crystal Show Online to use your images, videos and logo.

3.1.6. Your images or videos may be used for advertising purposes. This will be done at the discretion of the Crystal Show Online. By completing the application form, you are agreeing to the use of the materials for advertising purposes. 

4. Website Promotion

4.1. You are entitled to a page on the website, showcasing images and information provided by you.

4.1.1. All images and copy are required 5 working days before the 1st of the month you will be promoted during (see 2.1.1). For example, if you are due for promotion in February 2022, you will need to have provided all content for the website by midnight 26/01/2022.

4.1.2. The Crystal Show Online is not responsible for any delays in uploading information to the website, where it is not provided by the deadline. You will not be reimbursed for any time where the information is not on the website if it has not been provided by the deadline.

4.1.3. Website promotion does not entitle you to be featured on the homepage. Those featured on the homepage are at the discretion of the Crystal Show Online Exhibitors.

Buying During a Show

Each exhibitor is responsible for the sale of their own products.

Each exhibitor must clearly outline the cost of shipping and products to the customer.

Each exhibitor is responsible for ensuring products are posted and delivered in a good condition.

 

Returns and Refund Policy
  • If an item arrives damaged, you must contact the seller you bought it from immediately and provide adequate evidence the item is damaged or broken.

  • Refunds are not guaranteed and are at the exhibitors’ discretion. Exhibitors may offer an equal cost exchange, rather than a refund.

  • Items may appear slightly different to how they are viewed on the video, as lighting may affect their view. In these cases refunds or exchanges are at the discretion of the exhibitor, however, they are unlikely.

  • The Crystal Show Online is not responsible for the delivery or damage of any items, nor can they offer refunds or the return of items should you wish to change your mind. This must be taken up with the exhibitor you purchased from.

Facebook Competitions

1. Facebook Competitions:

1.1. Each competition will run for the duration of the dates stated on the Facebook post.

1.1.1. If no dates are stated, the competition will run until the criteria outlined in the post is met (e.g. reaching a certain amount of likes, follows, members, etc...)

1.2. A valid entry is defined by liking, sharing and commenting on the post, or otherwise stated on the post.

1.3. A winner will be drawn at random and announced in a separate post or contacted privately.

1.4. Any entries made after the closing time or comment stated on the post, will not qualify.

1.5. The Crystal Show Online reserves the right to cancel/ remove the competitions at any point and without prior notice. CSO will not be held liable for any financial loss or value that directly relates to the removal of this promotion.

1.6. Shipping outside of the UK will be charged at the standard Signed For carrier rate.